Terms & Conditions

Terms & Conditions

Guest Information & Policies

Please review the key information below to help us deliver the smoothest possible experience. Our full Terms & Conditions are available on request.

Booking & Confirmation

• Full payment is taken at the time of booking.
• A confirmation email will be sent within 12 hours; please check all details and contact us within 24 hours if anything needs changing.
• If you do not receive confirmation within 24 hours, please call 0161 518 9355.
• Group Limit: We cannot accommodate groups larger than 8 guests (including combined smaller bookings). Guests forming groups of 9+ on site may be asked to leave without refund.

Cancellations & Changes

• 24+ hrs’ notice: Full refund.
• Within 12 hrs: Charged in full.
• Private hire: 7 days’ notice required for refund; less than 7 days charged in full.
• To cancel or reschedule, please call 0161 518 9355.

Gift Vouchers

• Redemption indicates acceptance of voucher terms.
• Subject to availability and booking confirmation; we may decline a voucher at our discretion.
• Liability is limited to the voucher’s face value.
• Monetary vouchers: May be used toward treatments, packages, retail, or spa breaks.
• Named-package / spa-break vouchers: Fixed to the stated experience; we may offer an alternative if necessary.
• Valid for 12 months from purchase. Expired vouchers cannot be honoured or extended.
• Non-transferable & non-refundable.
• Please advise at the time of booking if using a voucher and present the physical voucher on arrival; failure to produce it may require full payment.
• Vouchers remain the property of The Cove Spa until fully paid.
• Once booked, our standard booking & cancellation terms apply.

Medical & Pregnancy Guidance

Please inform us of all medical conditions when booking; some treatments may be unsuitable or need adapting. A doctor’s note is required if you are currently under care for: heart conditions, cancer, liver problems, kidney disease, or recent surgery.

Pregnancy:

• The Thermal Spa Experience is not suitable at any stage of pregnancy (heat exposure risk).
• Safe alternatives include manicures, pedicures, facials, and brow/lash tinting.
• Massage & body treatments (incl. pregnancy massage) are not recommended in the first 12 weeks. After 12 weeks we can tailor most massages to suit you.
• Hair removal may feel more sensitive during pregnancy.

Membership Pricing

Member rates apply only with an active, up-to-date membership. Lapsed memberships will be charged at the standard rate; any difference is due on the day.

Valuables & Liability

The Cove Spa cannot accept responsibility for loss or damage to money, jewellery, or personal items. Please keep valuables with you or ensure they are covered by your own insurance. We accept no liability for damage, loss, injury, or consequential loss however caused.

Arrival, Timing & Consultations

• Please arrive 10 minutes before your treatment and wait in the Relaxation Room or designated area.
• Your booked time includes consultation and post-treatment aftercare so your therapist can tailor the experience.
• Late arrival may shorten your treatment; the session will end at the scheduled time.

Treatment Menu & Pricing

We may adjust prices, treatments, or availability without notice to maintain quality. Published prices are correct at the time of printing but subject to change.

Right to Withdraw Service

We reserve the right to refuse or end services if behaviour is abusive, disruptive, or disrespectful toward staff or other guests. No refunds will be issued in these circumstances.

Age Policy

• Thermal Spa Experience: Minimum age 14; guests aged 14–17 must be supervised by an adult (18+).
• Memberships: Available from age 18.
• Teen Treatments (13–16): Selected services available; an adult must be present throughout the visit.

Spa Etiquette

Help us maintain a calm environment:

• Please speak quietly; no shouting in spa areas.
• Limit time in each thermal facility (sauna, steam room, heated bench, hot tubs) to 15 minutes per session.
• No bags, mobile phones, or cameras in wet or thermal areas.

Ladies-Only Thermal Session: Thursdays, 9:30–11:30 am (advance booking recommended).

Complaints & Feedback

We want to make things right.

• Please raise any concern immediately with a member of staff or the Duty Manager during your visit so we can assist on the day.
• Unresolved issues: Email us within 7 days of your visit at info@the-cove-spa.co.uk with details so we can investigate.
• Issues not reported while on site may limit what we can do afterwards.
• If a resolution is accepted during your visit, no further compensation will be offered.